// experience
Professional Experience
System Administrator
Impreza Technologies — Kochi, India June 2022 – July 2023- Administered and maintained Windows Server, Linux, and macOS environments to ensure availability, security, and stability
- Managed Active Directory and Microsoft 365 (Exchange Online, Teams, OneDrive, SharePoint), including users, access, and service configuration
- Handled Linux system administration tasks: users/groups, systemd services, cron jobs, log analysis, and basic Bash scripting
- Managed and troubleshot core network services such as DNS, DHCP, VPN, and LAN/Wi‑Fi connectivity in a mixed‑OS environment
- Monitored system performance and implemented endpoint security, patching, and access controls across platforms
- Supported backup and recovery operations, test restores, configuration documentation, and vendor coordination for infrastructure and licensing
Customer Service Associate | Supervisor
Osmow's — London, ON 2023 – Present- Promoted to Supervisor based on performance, reliability, and leadership in a high‑volume environment
- Led shift operations, ensuring smooth workflow, service quality, and adherence to procedures
- Trained and onboarded new employees and provided ongoing coaching to maintain performance standards
- Managed inventory tracking, stock replenishment, and coordination with management to prevent shortages
- Handled customer escalations professionally, maintaining high satisfaction and repeat business
- Operated and troubleshot POS systems, cash handling, and end‑of‑shift reconciliation while supporting team morale
Machine Operator – Production
Dr. Oetker — London, ON 2024,2025- Operated Dienst & Meurer packaging machines in a food production environment
- Monitored machine performance, product flow, and packaging quality during production runs
- Performed routine equipment checks and basic troubleshooting to minimize downtime
- Followed strict food safety, hygiene, and workplace safety protocols
- Maintained cleanliness, organization, and consistency in a shift‑based, high‑output environment requiring precision and physical endurance
